NSO, Not Government Clients, Operates Its Spyware

Legal documents released in ongoing US litigation between NSO Group and WhatsApp have revealed for the first time that the Israeli cyberweapons maker — and not its government customers — is the party that “installs and extracts” information from mobile phones targeted by the company’s hacking software. The new details were contained in sworn depositions from NSO Group employees, portions of which were published for the first time on Thursday.

It comes five years after WhatsApp, the popular messaging app owned by Facebook, first announced it was filing suit against NSO. The company, which was blacklisted by the Biden administration in 2021, makes what is widely considered the world’s most sophisticated hacking software, which — according to researchers — has been used in the past in Saudi Arabia, Dubai, India, Mexico, Morocco and Rwanda. […] At the heart of the legal fight was an allegation by WhatsApp that NSO had long denied: that it was the Israeli company itself, and not its government clients around the world, who were operating the spyware. NSO has always said that its product is meant to be used to prevent serious crime and terrorism, and that clients are obligated not to abuse the spyware. It has also insisted that it does not know who its clients are targeting. […]

To make its case, WhatsApp was allowed by Judge Phyllis Hamilton to make its case, including citing depositions that have previously been redacted and out of public view. In one, an NSO employee said customers only needed to enter a phone number of the person whose information was being sought. Then, the employee said, “the rest is done automatically by the system.” In other words, the process was not operated by customers. Rather NSO alone decided to access WhatsApp’s servers when it designed (and continuously upgraded) Pegasus to target individuals’ phones.
A spokesperson for NSO, Gil Lainer, said in a statement: “NSO stands behind its previous statements in which we repeatedly detailed that the system is operated solely by our clients and that neither NSO nor its employees have access to the intelligence gathered by the system. We are confident that these claims, like many others in the past, will be proven wrong in court, and we look forward to the opportunity to do so.”

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