Archives 18 December 2021

Mitto Secret Surveillance Operation for Google, Twitter, WhatsApp, Microsoft’s LinkedIn, Telegram, TikTok, Tencent and Alibaba

The co-founder of a company that has been trusted by technology giants including Google and Twitter to deliver sensitive passwords to millions of their customers also operated a service that ultimately helped governments secretly surveil and track mobile phones, Bloomberg reported Monday, citing former employees and clients. From the report:
Since it started in 2013, Mitto AG has established itself as a provider of automated text messages for such things as sales promotions, appointment reminders and security codes needed to log in to online accounts, telling customers that text messages are more likely to be read and engaged with than emails as part of their marketing efforts. Mitto, a closely held company with headquarters in Zug, Switzerland, has grown its business by establishing relationships with telecom operators in more than 100 countries. It has brokered deals that gave it the ability to deliver text messages to billions of phones in most corners of the world, including countries that are otherwise difficult for Western companies to penetrate, such as Iran and Afghanistan. Mitto has attracted major technology giants as customers, including Google, Twitter, WhatsApp, Microsoft’s LinkedIn and messaging app Telegram, in addition to China’s TikTok, Tencent and Alibaba, according to Mitto documents and former employees.

But a Bloomberg News investigation, carried out in collaboration with the London-based Bureau of Investigative Journalism, indicates that the company’s co-founder and chief operating officer, Ilja Gorelik, was also providing another service: selling access to Mitto’s networks to secretly locate people via their mobile phones. That Mitto’s networks were also being used for surveillance work wasn’t shared with the company’s technology clients or the mobile operators Mitto works with to spread its text messages and other communications, according to four former Mitto employees. The existence of the alternate service was known only to a small number of people within the company, these people said. Gorelik sold the service to surveillance-technology companies which in turn contracted with government agencies, according to the employees.

Is the Internet Changing the Way We Remember?

“A study in 2019 found that the spatial memory used for navigating through the world tends to be worse for people who’ve made extensive use of map apps and GPS devices…” reports NBC News.

But that’s just the beginning, according to Adrian Ward, who studies psychology at the University of Texas at Austin. NBC says Ward’s research suggests “People who lean on a search engine such as Google may get the right answers but they can also end up with a wrong idea of how strong their own memory is.”

In Ward’s research, published in October in the journal Proceedings of the National Academy of Sciences of the United States, he used a series of eight experiments to test how people used and thought about their own knowledge as they completed short quizzes of general knowledge. Some participants had access to Google while answering the questions — “What is the most widely spoken language in the world?” was one — while others did not. They also completed surveys. He found that people who used Google were more confident in their own ability to think and remember, and erroneously predicted that they would know significantly more in future quizzes without the help of the internet. Ward attributed that to Google’s design: simple and easy, less like a library and more like a “neural prosthetic” that simulates a search in a human brain.

“The speed makes it so you never understand what you don’t know,” Ward said.

The findings echo and build on earlier research, including a widely cited 2011 paper on the “Google effect”: a phenomenon in which people are less likely to remember information if they know they can find it later on the internet…. In a review of recent studies in the field, published in September, researchers at Duke University found that the “externalization” of memories into digital spheres “changes what people attend to and remember about their own experiences.” Digital media is new and different, they wrote, because of factors such as how easily images are edited or the huge number of memories at people’s fingertips.

Each photographic cue means another chance for a memory to be “updated,” maybe with a false impression, and each manipulation of a piece of social media content is a chance for distortion, wrote the researchers, doctoral student Emmaline Drew Eliseev and Elizabeth Marsh, a professor of psychology and neuroscience and director of a lab dedicated to studying memory.

Facebook exec blames society for COVID misinformation

Longtime Facebook veteran Andrew Bosworth insists that political and COVID-19 misinformation are societal problems rather than issues that have been magnified by social networks.

Facebook and other social networks have played a significant role in vaccine hesitancy and the spread of political misinformation. “Individual humans are the ones who choose to believe or not believe a thing. They are the ones who choose to share or not share a thing,” Bosworth said in an interview with “Axios on HBO.” “I don’t feel comfortable at all saying they don’t have a voice because I don’t like what they said.” Bosworth has been leading Facebook’s hardware efforts, including those in virtual and augmented reality. Next year he will become CTO for Meta, Facebook’s parent company. Asked whether vaccine hesitancy would be the same with or without social media, Bosworth defended Facebook’s role in combatting COVID, noting that the company ran one of the largest information campaigns in the world to spread authoritative information.

How Facebook and Google Actually Fund the Creation of Misinformation

MIT’s Technology Review shares data from a Facebook-run tool called CrowdTangle. It shows that by 2018 in the nation of Myanmar (population: 53 million), ” All the engagement had instead gone to fake news and clickbait websites.

“In a country where Facebook is synonymous with the internet, the low-grade content overwhelmed other information sources.”
[T]he sheer volume of fake news and clickbait acted like fuel on the flames of already dangerously high ethnic and religious tensions. It shifted public opinion and escalated the conflict, which ultimately led to the death of 10,000 Rohingya, by conservative estimates, and the displacement of 700,000 more. In 2018, a United Nations investigation determined that the violence against the Rohingya constituted a genocide and that Facebook had played a “determining role” in the atrocities. Months later, Facebook admitted it hadn’t done enough “to help prevent our platform from being used to foment division and incite offline violence.” Over the last few weeks, the revelations from the Facebook Papers, a collection of internal documents provided to Congress and a consortium of news organizations by whistleblower Frances Haugen, have reaffirmed what civil society groups have been saying for years: Facebook’s algorithmic amplification of inflammatory content, combined with its failure to prioritize content moderation outside the US and Europe, has fueled the spread of hate speech and misinformation, dangerously destabilizing countries around the world.

But there’s a crucial piece missing from the story. Facebook isn’t just amplifying misinformation.

The company is also funding it.

An MIT Technology Review investigation, based on expert interviews, data analyses, and documents that were not included in the Facebook Papers, has found that Facebook and Google are paying millions of ad dollars to bankroll clickbait actors, fueling the deterioration of information ecosystems around the world.

Facebook pays them for permission to open their content within Facebook’s app (where Facebook controls the advertising) rather than having users clickthrough to the publisher’s own web site, reports Technology Review:
Early on, Facebook performed little quality control on the types of publishers joining the program. The platform’s design also didn’t sufficiently penalize users for posting identical content across Facebook pages — in fact, it rewarded the behavior. Posting the same article on multiple pages could as much as double the number of users who clicked on it and generated ad revenue. Clickbait farms around the world seized on this flaw as a strategy — one they still use today… Clickbait actors cropped up in Myanmar overnight. With the right recipe for producing engaging and evocative content, they could generate thousands of U.S. dollars a month in ad revenue, or 10 times the average monthly salary — paid to them directly by Facebook. An internal company document, first reported by MIT Technology Review in October, shows that Facebook was aware of the problem as early as 2019… At one point, as many as 60% of the domains enrolled in Instant Articles were using the spammy writing tactics employed by clickbait farms, the report said…

75% of users who were exposed to clickbait content from farms run in Macedonia and Kosovo had never followed any of the pages. Facebook’s content-recommendation system had instead pushed it into their news feeds.

Technology Review notes that Facebook now pays billions of dollars to the publishers in their program. It’s a long and detailed article, which ultimately concludes that the problem “is now happening on a global scale.”
Thousands of clickbait operations have sprung up, primarily in countries where Facebook’s payouts provide a larger and steadier source of income than other forms of available work. Some are teams of people while others are individuals, abetted by cheap automated tools that help them create and distribute articles at mass scale…

Google is also culpable. Its AdSense program fueled the Macedonia- and Kosovo-based farms that targeted American audiences in the lead-up to the 2016 presidential election. And it’s AdSense that is incentivizing new clickbait actors on YouTube to post outrageous content and viral misinformation.

Reached for comment, a Facebook spokesperson told Technology Review that they’d misunderstood the issue. And the spokesperson also said “we’ve invested in building new expert-driven and scalable solutions to these complex issues for many years, and will continue doing so.”

Google’s spokesperson confirmed examples in the article violated their own policies and removed the content, adding “We work hard to protect viewers from clickbait or misleading content across our platforms and have invested heavily in systems that are designed to elevate authoritative information.”

Notifications Are Driving Us Crazy

We’re on alert overload. Stray comments and offhand requests once shouted across the office now blink and buzz at us from Microsoft Teams and Slack. Our communication has grown fragmented, spread across myriad apps we have to learn, conform to, remember to check.

Meanwhile, personal texts and social-media mentions have bled into the workday after all this time at home, adding another layer of distraction to our time on the clock. Why put your phone on silent if the boss isn’t hovering over you? Our culture has evolved to accommodate rapid communication, says Gloria Mark, a professor of informatics at the University of California, Irvine, and it can be mentally taxing. Many of us struggle to conjure up that brilliant thought that hit right before the notification burst in. “Your memory is just overflowing with information,” she says.

It doesn’t make for great circumstances for getting work done, but there are ways individuals, managers and organizations can contend with the onslaught. Dr. Mark’s research finds people switch screens an average of 566 times a day. Half the time we’re interrupted; the other half we pull ourselves away. Breaks — even mindless ones like scrolling Facebook — can be positive, replenishing our cognitive resources, Dr. Mark says. But when something external diverts our focus, it takes us an average of 25 minutes and 26 seconds to get back to our original task, she has found. (Folks often switch to different projects in between.) And it stresses us out. Research using heart monitors shows that the interval between people’s heart beats becomes more regular when they’re interrupted, a sign they’re in fight-or-flight mode. The onus is on teams and organizations to create new norms, Dr. Mark says. If individuals just up and turn off their notifications they’ll likely be penalized for missing information. Instead, managers should create quiet hours where people aren’t expected to respond. “It’s a matter of relearning how to work,” she says.