Airbnb Has a Hidden-Camera Problem
Airbnb’s rules allow cameras outdoors and in living rooms and common areas, but never in bathrooms or anywhere guests plan to sleep, including rooms with foldout beds. Starting in early 2018, Airbnb added another layer of disclosure: If hosts indicate they have cameras anywhere on their property, guests receive a pop-up informing them where the cameras are located and where they are aimed. To book the property, the guests must click “agree,” indicating that they’re aware of the cameras and consent to being filmed.
Of course, hosts have plenty of reason to train cameras on the homes they rent out to strangers. They can catch guests who attempt to steal, or who trash the place, or who initially say they’re traveling alone, then show up to a property with five people. A representative for Airbnb’s Trust & Safety communications department told me the company tries to filter out hosts who may attempt to surveil guests by matching them against sex-offender and felony databases. The company also uses risk scores to flag suspicious behavior, in addition to reviewing and booting hosts with consistently poor scores.
If a guest contacts Airbnb’s Trust & Safety team with a complaint about a camera, employees offer new accommodations if necessary and open an investigation into the host. […] But four guests who found cameras in their rentals told The Atlantic the company has inconsistently applied its own rules when investigating their claims, providing them with incorrect information and making recommendations that they say risked putting them in harm’s way. “There have been super terrible examples of privacy violations by AirBnB hosts, e.g., people have found cameras hidden in alarm clocks in their bedrooms,” wrote Jeff Bigham, a computer-science professor at Carnegie Mellon whose claim was initially denied after he reported cameras in his rental. “I feel like our experience is in some ways more insidious. If you find a truly hidden camera in your bedroom or bathroom, Airbnb will support you. If you find an undisclosed camera in the private living room, Airbnb will not support you.”